Graduate Trainee Support Engineer – Bangalore
Job Location: IN-Bangalore
Category: Customer Service
Category: Customer Service
Guided by its vision of Dynamic Security for the Global Network, SonicWALL® develops advanced intelligent network security and data protection solutions that adapt as organizations evolve and as threats evolve. Trusted by small and large enterprises worldwide, SonicWALL solutions are designed to detect and control applications and protect networks from intrusions and malware attacks through award-winning hardware,software and virtual appliance-based solutions.
JOB DETAILS:
SonicWALL Infosecurity Pvt Ltd (wholly owned by SonicWALL Inc., USA) is hiring Graduate Trainee Support Engineers for their global technical assistance centre (TAC) in Bangalore.
SonicWALL Infosecurity Pvt Ltd (wholly owned by SonicWALL Inc., USA) is hiring Graduate Trainee Support Engineers for their global technical assistance centre (TAC) in Bangalore.
Responsibilities:
- Responsible for providing technical support across SonicWALL product lines via Phone/Chat & Emails in 24x7x365 days environment
- Assist customers with deployment of SonicWALL network security products like Firewall/IPS and VPN solutions
- Provide technical solutions and workarounds for end users on the Level 1 Calls on respective product line
Requirements:
- Willing to work in 24×7 environment in night shifts.
- Good understanding of LAN/WAN topologies and technologies
- In-depth knowledge of OSI Model, TCP/IP, IP subnetting, Network Security basics, Routing, Switching and basics of IPV6
Experience & Education:
Bachelor’s degree in Computer Science/Information Sciences/ Electronic & Communications Engineering is preferred
Bachelor’s degree in Computer Science/Information Sciences/ Electronic & Communications Engineering is preferred
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